The steps of service are the 12 most common interactions between restaurant staff and guests during a meal. Alongside teachers and nurses, restaurant servers are some of the most overworked and underpaid members of the labor force. Instead of selling a thing — like a glass of wine, appetizer, or dessert — try upselling an experience, which is often more effective. While Server A may be stuck waiting for a table to pack up and head home, Server B may be double-seated, sending them into a frenzy while a long line forms at the door. Old tricks like introducing yourself and reading orders back to customers can go a long way. Here are seven proven ways you can improve the level of service you give to each guest, and in turn increase the amount you take home at the end of each shift. Click here to cancel reply.